Shipping policy

Shipping Policy

Thank you for supporting Salto! Every piece is handcrafted with care, and we appreciate your patience while we prepare your order.

Processing Time

Orders are typically processed and shipped within 3–5 business days. During new collection launches, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays due to weather, carrier issues, or other circumstances outside our control may occur.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Salto is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.

Lost or Damaged Packages

Once a package has been handed over to the shipping carrier, Salto is not responsible for shipping delays, lost packages, or stolen deliveries.

If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and item so we can assist you.

Questions

If you have any questions about your order or shipping, we'd love to help. Please reach out through our contact page or by email, and we'll get back to you as soon as possible.